Overview
At SPARKVISTA, we strive to offer the best services to our customers. However, if you are not completely satisfied with your purchase, we're here to help. Please read our refund policy carefully.
Refund Eligibility
Refunds are eligible under the following conditions:
- The request is made within 30 days of purchase.
- The service has not been rendered or utilized significantly beyond initial stages.
- The customer can provide proof of purchase.
How to Request a Refund
To request a refund, please contact our support team via email at support@sparkvista.asia with your purchase details and reason for the request.
Processing Time
Once we receive your refund request, we will inspect and notify you of the status within 5 business days. Approved refunds will be processed to the original method of payment within 10 business days.
Exceptions
Please note that certain products or services may be non-refundable, including custom or personalized items and promotional offers. Detailed terms will be stated at the point of purchase.
Contact Us
If you have any questions about our refund policy, feel free to reach out at support@sparkvista.asia.